See you later, elevator

The elevator at our building broke down today. I was going up and called the elevator. Oddly, it overshot by about six inches, and refused to move again. The doors won't lock, the buttons light up as you press them but nothing happens. The lift's gone on strike.

As it was me who in a way broke the elevator, I thought I should be the one to call maintenance about it. I called the 24h on-call number, but got no answer. Then I tried to call the caretaker's office with even worse results.

It seems that the receptionist there is new and not familiar with the phone system, or the phone system is broken. Anyway, it only rings once or twice, after which the call gets forwarded to emptiness. It's not that they hang up, you just get silence. Except for once, when I actually ended up talking to someone else trying to call the company. It felt like being in the middle of some stupid prank call, where you answer the phone as if you're the one who called. As things were getting weirder at their phone center, I decided to email them instead. And then the 24h on-call lift maintenance guy called me back.